Refund policy

Once a panel is deployed

Deployment is the whole of the setup work: the server is provisioned, the database created, the software installed and a certificate issued for your domain. Once your panel is live on your domain the subscription is non-refundable for that term.

Paid but not yet deployed

If you have paid and no panel has been deployed — for example you changed your mind before adding a domain — contact us and we will refund the term in full.

If we cannot deliver

If we are unable to deploy your panel for a reason on our side, you get a full refund of that term. DNS that has not propagated is not a failure on our side; the panel deploys itself once records resolve.

Renewals

Renewal invoices are raised before expiry so you always have the chance to cancel first. A renewal paid by mistake can be refunded if the new term has not yet started.

Your own customers

Refunds you give the buyers on your panel are between you and them, and are issued from your own panel admin. They are separate from your subscription with us.

How to request one

Open a ticket from your dashboard or email support@getmysmm.com with your invoice number. Approved refunds go back by the method you paid with, within seven working days.